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Answers about accounts, research requests and downloads.
A research library and a workspace for research service requests.
Create an account, browse the catalog or submit a research brief.
The interface supports English and Arabic.
Published papers show their abstract, details and price.
After verified payment, downloads remain available until the displayed expiry.
The previous download links stop working.
Provider selection is pending. Live payments are disabled.
Staff review the brief and provide a quote before payment.
Contact support. A real refund requires provider confirmation.
Use Password recovery on the sign-in page.
Open account settings, enroll an authenticator, and save your recovery codes.
Use the deletion request in account settings. Purchase records require retention review.
Complete the custom research form and follow it in My Orders.
After payment and assignment, staff upload a delivery for your account.
Send a support request and track the response in Messages.